How to Fix Touch Screen Issues on an Intralot PhotonX Terminal – Retailer Support

This guide will provide you with step-by-step instructions on how to troubleshoot and solve the problem.

Step 1: Identify the Issue

The first step in solving any technical problem is to identify the specific issue. Is the touch screen not responding at all? Is it responding inaccurately or inconsistently? Or, is it displaying an error message? Understanding the exact problem will help guide you to the appropriate solution.

Step 2: Inspect for Physical Damage

Inspect the touch screen for any visible signs of damage. If there are cracks, scratches, or other signs of physical damage, you should contact Intralot customer support or your terminal provider for further assistance.

Step 3: Clean the Touch Screen

Dirt, dust, or other particles on the touch screen can interfere with its functionality. Use a soft, lint-free cloth to gently clean the surface of the screen. Avoid using harsh chemicals or abrasive materials, as these can cause damage.

Step 4: Restart the Terminal

Often, minor technical glitches can be resolved by simply restarting the terminal. To restart your Intralot PhotonX terminal:

1. Press the 'Menu' button.
2. Scroll down and select 'Shutdown'.
3. Once the terminal has completely shut down, press the 'Power' button to turn it back on.

Step 5: Calibrate the Touch Screen

If the touch screen is not responding accurately, it may need to be recalibrated. To calibrate the touch screen:

1. Press the 'Menu' button.
2. Scroll down and select 'System Settings'.
3. Choose 'Calibrate Touch Screen'.
4. Follow the prompts to complete the calibration process.

Step 6: Check for Software Updates

Keeping your terminal's software up-to-date can help prevent and solve technical issues. To check for updates:

1. Press the 'Menu' button.
2. Scroll down and select 'System Settings'.
3. Choose 'Software Updates'.
4. If an update is available, follow the prompts to install it.

Step 7: Contact Intralot Support

If the above steps don't resolve the issue, it's time to contact Intralot's customer support. Their team of trained professionals can provide further troubleshooting and assistance.