How to Restart an Unresponsive Terminal

This guide will walk you through the process of safely restarting your Intralot terminal if it is frozen or not responding.

 

Step 1: Attempt a Normal Shutdown

Before resorting to a hard reset, try to shut down the terminal normally:

1. Press the 'Menu' button on your terminal to open the main menu.
2. Use the terminal’s navigation buttons to scroll down the menu until you find the 'Shutdown' option.
3. Select 'Shutdown' and confirm your selection.

If the terminal is unresponsive to these steps, proceed to the next step.

 

Step 2: Perform a Hard Reset

If the terminal remains unresponsive, you'll need to perform a hard reset. This involves physically disconnecting and reconnecting the terminal's power supply.

1. Locate the power cord at the back of the terminal.
2. Unplug the power cord from the terminal.
3. Wait for about 30 seconds. This allows the terminal to fully power down and clear any temporary data that may be causing the issue.
4. After waiting, plug the power cord back into the terminal.

 

Step 3: Confirm Successful Restart

Once you've reconnected the power, the terminal should begin its startup sequence. Confirm that the startup process has been successful by checking that the terminal's home screen or login screen appears.

 

Step 4: Contact Intralot Support

If the terminal remains unresponsive after a hard reset, it's time to contact Intralot's customer support. Their team of trained professionals can provide further troubleshooting and assistance.

 

Conclusion

While an unresponsive terminal can be frustrating, a simple restart often resolves the issue. If your Intralot terminal remains unresponsive after following these steps, don't hesitate to reach out to Intralot's customer support for professional help. Remember, it's important to handle your terminal with care to ensure its longevity and optimal performance.